Refund and cancellation policy
Effective October 7, 2026
This policy covers Ravenwood Pro and Team subscriptions from Ghost Labs, LLC.
Canceling
A workspace owner can cancel a subscription bought on the web at any time: open the workspace's Settings, choose Manage billing, and cancel. The workspace keeps its plan until the end of the period already paid for, then moves to Free. Nothing in it is deleted, and you won't be charged again.
Subscriptions bought in the App Store or Google Play are canceled there: on an iPhone, Settings › your name › Subscriptions; on Android, Google Play › Payments & subscriptions › Subscriptions.
Refunds
- No refunds for part of a period. When you cancel, you keep the plan to the end of the month or year you paid for, and we don't refund the unused time.
- Billing mistakes. If you were charged twice, charged after canceling, or charged the wrong amount, contact us and we'll refund the mistake in full.
- Where the law requires it, we'll refund as it requires.
- App Store and Google Play purchases are refunded by Apple or Google under their policies; we can't refund them ourselves.
Changing plans
Moving up (Pro to Team, adding seats, or monthly to yearly) charges the difference for the rest of the current period straight away. Moving down (fewer seats, or Team to Pro) leaves a credit for the unused difference, applied to your next invoices rather than paid back.
Deleting a workspace
Deleting a workspace paid for on the web cancels its subscription at once, with no refund for the rest of the period, and restoring the workspace brings it back on Free. If you only want to stop paying, cancel through Manage billing instead and keep your plan until the period ends.
Free plan
Free costs nothing and never asks for a card.
Contact
For a billing question or a refund request, write to contact@ghost-labs.com with the workspace's address and the date of the charge. We reply within two business days.
Ghost Labs, LLC
25935 Detroit Rd, PMB 171
Westlake, OH 44145
contact@ghost-labs.com · (440) 641-4778